Cognitive Networks is Committed to Protecting Your Privacy
Cognitive Media Networks, Inc. (“Cognitive”) is committed to protecting your privacy. This Privacy Policy sets forth Cognitive’s policies and procedures regarding the collection, use and disclosure of personal information Cognitive receives from users of Cognitive’s web sites and services. Your use of the Cognitive website and services constitutes your consent and agreement to this Privacy Policy. If you do not agree to the terms set forth herein, please do not continue to use the website and services. This Privacy Policy may be updated and revised from from time to time and you are deemed to have accepted the most current version each time you use our website and services. Please take the time to read this Privacy Policy. By accessing Cognitive web sites and services, you agree to accept the terms and conditions of this Privacy Policy and are aware that this policy may change over time.
Cognitive’s web sites and services may contain links to other web sites and/or allow you to access third party data servers from certain Cognitive enabled products. This Privacy Policy does not apply to the practices of any company or individual that Cognitive does not control or any web sites or services that you access from Cognitive’s web sites and/or services. You should use caution and review the privacy policies of any web sites, services or third party providers that you visit from Cognitive’s web site or Cognitive’s services to learn more about their information practices, which may be significantly different from Cognitive’s.
Collection of Your Personal Information
By using this site or registering for our service, you voluntarily and willingly provide us with certain information, including personally identifiable information, which we collect in order to provide the Cognitive site and service. Personally identifiable information refers to information about you that can be used to contact or identify you, and information on your use of and activities at our site and through the Cognitive service that may be connected with you (“Personal Information”). Personal Information that we collect may include, but is not limited to, your name, phone number, credit card or other billing information, email address and home and business postal addresses. Personal Information may also include information you supply to us concerning your preferences and interests expressed in the course of use of our site and the Cognitive service. For example, we collect Personal Information when you register a product or service, access certain Cognitive services, contact us for warranty service or customer or technical support, enter a sweepstakes or participate in promotions and giveaways. From time to time in the future, we may offer additional products, features, services and promotional opportunities that would require you to submit Personal Information to Cognitive in order to participate. If you are unsure whether you would like to provide information to us and/or having your information used as permitted in this Privacy Policy and our Terms of Use, you should not register for the Cognitive service or, if you are already a user of the Cognitive service, you should close your account.
We also collect “Anonymous Information” such as your IP address, your ZIP code, the hardware and firmware version of your devices connected to the Cognitive service and the Cognitive services you visit. Anonymous Information also includes information about the products you request or purchase, the presence of other devices connected to your local network, and the number of users and frequency of use of devices and services. Cognitive may also collect specific viewing information, such as the identity of your broadcast, cable, or satellite television provider, the television programs and commercials you view (including time, date, channel, and whether you view them live or time-shifted), and whether you click on any advertisements. We also collect Anonymous Information regarding customer activities on our websites. Some Anonymous Information may be associated with Personal Information.
Certain internet-enabled devices and services may include a feature of the Cognitive service enabling Cognitive or the manufacturer of the device to collect Personal Information and Anonymous Information from your device and to trigger events based on that information. Such events may include pop-ups on your device’s screen to provide further information about what you are viewing and may include advertising. This feature is generally known as “Broadcast Interactivity.” Cognitive will track and collect Personal Information and Anonymous Information related to Broadcast Interactivity in a manner that is consistent with this Privacy Policy.
You will be afforded the opportunity to disable and opt-out of Broadcast Interactivity via the Cognitive service or on your Cognitive connected device, or by contacting Cognitive customer service by emailing info@cognitivenetworks.com or calling +1.415.697.3380. Choosing to opt-out will disable the Broadcast Interactivity features on the device where you have made that selection. However, even if Broadcast Interactivity is disabled, (i) the manufacturer of the device may still collect information related to your use of the device in accordance with their privacy policy and (ii) Cognitive may still collect Personal Information when such information is provided by you to Cognitive, for example in the case of a support request or when participating in a promotion, as described in this Privacy Policy, and may still collect Anonymous Information from sources other than Broadcast Interactivity.
We collect your information from you in the following ways:
Registration. When you register to become a user of our service, you provide us with Personal Information to create your account and create your profile. If you decide not to share certain information, you may not receive the full benefit of being a Cognitive user or have access to all of the features and functionality of the Cognitive service.
Site Usage. When you visit our site, our servers automatically record information that your browser sends whenever you visit a website. This information may include, but is not limited to, your computer’s Internet Protocol address, browser type, the web page you were visiting before you came to our site and information you search for on our site. We may also collect information about the fact that you use certain features and functionality of our service and your responses to our surveys and research initiatives.
Cookies. Like most websites, we use “cookies” and web log files to collect information to track site usage and trends, to improve our service, to deliver a customized experience. A cookie is a small data file that resides in the memory of your computer, mobile phone or other device and enables us to recognize you when you return to our site or log into our service. We may use “persistent cookies” to save your registration ID and login password for future logins to the site. We may also use “session ID cookies”, which expire after a short period of time or when you close your browser. Session ID cookies are used to identify a particular visit and are used to enable certain features of the site or service, to better understand how you interact with the site and service, and to monitor aggregate usage and web traffic routing on the site. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the site, receive the full benefit of being a Cognitive user or have access to all of the features and functionality of the Cognitive service.
Use of Your Information
Consent to Use of Your Information. By submitting information, including Personal Information, to Cognitive, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy. You have the right to withdraw your consent to Cognitive’s collection and use of your information by changing your account settings or closing your account, but your withdrawal of consent will not be retroactive. We may use the information you provide to (i) provide our site and services to you and administer your use of our site and services, (ii) to communicate with you and fulfill requests you may make, (iii) to provide you with information and announcements with respect to our service, and (iv) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties
Cognitive Communications. Cognitive may use your Personal Information to communicate with you through email and text messages and notices posted at the Cognitive site or your Cognitive account. If you decide at any time that you no longer wish to receive any such communications, please follow the “unsubscribe” instructions provided in any of the communications sent to you, or update your “account settings” information.
Improvements and Customization. We may also use the information provided by you or obtained through your use of our site or service to improve our site, services, features and content, to customize your user experience, and to better understand your needs and interests.
Management and Administration. We use information we obtain by technical means (such as the automatic recording performed by our servers or through the use of cookies) for the above purposes as well as to monitor, measure and analyze use of the site and our services, to generate and derive useful data and information concerning the interests, characteristics and use behavior of our users, and to verify that visitors to the site meet the criteria required to process their requests. For example, this data tells us information including how often users click on advertisements, which files are downloaded most frequently, and which Cognitive features and functionality are the most popular. Analyzing this data allows us to improve the offerings on and performance of our services.
Sharing of Your Personal Information
General. We do not sell, rent or otherwise provide your Personal Information to third parties for marketing purposes. Further, we only share your Personal Information with third parties to carry out your instructions or to provide the service, unless otherwise compelled by law or as necessary to enforce our Terms of Use or to protect the rights or property of Cognitive or its users or the public.
Service Providers, Business Partners and Others. We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform site-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the site’s features) or to assist us in analyzing how our site and service are used. These third parties have access to your Personal Information only for purposes of performing these tasks on our behalf and are bound by confidentiality agreements limits the use of your Personal Information.
Compliance with Legal Process; Protection of Cognitive, its Users and the Public. We may be required to disclose your Personal Information, profile information and/or information with respect to your use of the Cognitive service and your activities as a Cognitive user if required by subpoena or other legal process or requirement or if Cognitive reasonably believes that such disclosure is necessary (i) to investigate, prevent or take action with respect to suspected or actual illegal activities or to assist government enforcement agencies, (ii) to protect the safety of any person from death or serious bodily injury, (iii) prevent fraud or abuse of Cognitive, the Cognitive service, Cognitive’s users or the public, (iv) to enforce the Cognitive Terms of Use, (v) to investigate and defend ourselves against any third party claims or allegations or to protect the security or integrity of our site or service, (vi) to exercise or protect the rights and property of Cognitive, its users and the public.
Business Transfers. Cognitive may sell, transfer or otherwise share your information to a third party in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy of Cognitive and you agree that any such third party will have the right to continue to use your Personal Information and other information that you provide to us or which we obtain through your use of the service.
Accessing Your Information
You may access, review, revise, correct, or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
Important Information
Changes to this Privacy Policy
Cognitive may update this Privacy Policy from time to time, to, among other things, reflect changes to our services and customer feedback. We will notify you of changes to this Privacy Policy by posting an updated version at https://www.Cognitivenetworks.com/privacy and will revise the “Last Updated” date above. We encourage you to periodically review this Privacy Policy to be informed with respect to how Cognitive protects your personal information and of any changes to this Privacy Policy. Using the Cognitive service after a notice of changes has been sent to you or published on our site shall constitute consent to the changed terms and practices. Unless stated otherwise, our current Privacy Policy applies to all information that Cognitive has about you and your account.
Security of Your Personal Information
Although Cognitive uses industry standard security measures, the Internet is not a 100% secure environment and Cognitive cannot, and does not, ensure or warrant the security of any information you transmit or store using the Cognitive service. There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of Cognitive’s physical, technical or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or Cognitive’s security measures. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your Cognitive account.
Policy with Respect to Children
Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service. This Site is not directed to children under 18 years of age. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@cognitivenetworks.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
Your Obligations
As a user, you have certain obligations to other users, including (i) you must comply with the then current version of this Privacy Policy and the Terms of Use, (ii) you must not abuse the Cognitive service by using it to spam, abuse, harass, or otherwise violate the rights of other Cognitive users, and (iii) you must keep your password and account information confidential. Any violation of these guidelines may result in the suspension, restriction or termination of your Cognitive account in Cognitive’s sole discretion.
Safe Harbor
We comply with the EU Safe Harbor Privacy Framework as established by the US Department of Commerce. By becoming a user, you have given us your express and informed consent to transfer the data that you provide to us to the United States and to process it in the United States.
Contacting Us
If you have any questions about this Privacy Policy, please email us at privacy@cognitivenetworks.com.
